Warranty Policy

Xtracto tools and accessories are warranted against any manufacturing defects for as long as they remain the property of the original owner, as defined below.

The original owner is the person or entity who purchased the Xtracto tool or accessories from an authorized Xtracto retailer, as evidenced by the original invoice.

The warranty is transferable to a new owner, provided that the new owner has a copy of the original invoice.

This warranty does not cover normal wear and tear, damage resulting from inadequate maintenance, or misuse.
The use of retaining pins or hooks that are not OEM parts will automatically void the warranty.

Warranty Duration;
Rental use: 3 months
Commercial use: 1 year
Private use: 2 years

This warranty covers the structural components and all other components of the products from the date of delivery of the product to the end customer. Within these periods, the customer must inform the authorized dealer or distributor and make the product available for repair. The distributor will complete the warranty claim and forward it to our warranty department within 30 days of the product repair to receive a credit.

All defective parts must be retained for future inspection. Failure to return these parts upon request by Portable Winch Co. will automatically void the warranty claim. Replaced or repaired parts will be warranted for the remainder of the warranty period of the product on which they were installed or repaired or the warranty period of such parts, if any. The warranty period of the product cannot be extended due to the period of non-use caused by repair, demonstration, inspection, or return of rental.

Portable Winch Co.’s sole obligation under this warranty is limited, at its option, to the repair or replacement of the product at no charge to either Portable Winch Co. or one of its distributors. All freight charges are the responsibility of the customer. Unless otherwise specified in writing, this warranty is not a warranty of performance or productivity.

Portable Winch Co. reserves the right to make changes or improvements to its products without obligation to its customers. For any modification or improvement, when a claim for repair or replacement is made, Portable Winch Co. shall not be obligated to make such modifications or improvements but may do so, at its discretion, at the customer’s expense, on the product or parts already sold.

Exclusions:

This warranty, as a whole, does not cover maintenance or wear parts and consumables for Xtraco.
This includes but is not limited to lubricating greases and hooks, parts subject to friction or any other part that shows evidence of negligence, overloading, abuse, accident, improper maintenance, improper storage or use, or unauthorized alteration.

No warranty claim shall apply in the following cases :

a) Product damaged while in transit or in storage ;
b) All costs of transporting the product or part for inspection and/or repair;
c) All costs incurred for additional repairs or modifications in addition to the warranted repair;
d) All costs incurred to find and diagnose a problem;
e) All costs for the use of the same product when the original product is under warranty repair;
f) All costs incurred for communications and transportation while the product is under warranty repair;
g) Product on which the identification number or serial number has disappeared.

All parts or components not manufactured by Portable Winch Co. are covered by their respective manufacturers and not by Portable Winch Co. However, Portable Winch Co. may administer claims for these parts, with the exception of Honda engines.

If you have any questions or comments, please contact Portable Winch Co. customer service:

+1 888 388-7855 / +1 (819) 563-2193.

Any modifications made to a Portable Winch Co. product without the authorization of Portable Winch Co. and/or repairs made with parts not first approved by Portable Winch Co. will automatically void this warranty. Portable Winch Co. reserves the right to void the warranty on its products if unauthorized repair or alteration is made to the product.

Items that may automatically void the warranty are, but are not limited to, the following:

– A change affecting the performance or reliability of the product.

– The results of use that does not follow the instructions in the user manual provided by the manufacturer.

– Failure to maintain the machine according to the manufacturer’s user manual.

 

THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, WRITTEN OR ORAL, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

THIS WARRANTY SHALL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE LAWS AND TRADE PRACTICES OF THE PROVINCE OF QUEBEC, CANADA.

 

Portable Winch Co. shall not be liable for any damages, whether accidental or resulting from operator negligence and it is understood that this warranty is the sole right and remedy of the customer or user.

Manufacturer
The Xtracto tool is manufactured by:

PORTABLE WINCH CO.  
1170 Thomas‑Tremblay Street
Sherbrooke, QC J1G 5G5, CANADA
Tel.: +1 819 563‑2193
Toll‑free (Canada & USA): 1 888 388‑7855
www.xtracto.com  
info@xtracto.com